Returns / Refunds

If you are unhappy with your order you can contact us at so we can find the most suitable solution for your issue.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at is If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at

If you request a refund, you also agree with the following terms & conditions:
•    We can not offer a refund for shipping and handling costs. 
•    Shipping costs for returns are to be handled by the buyer.
•    We can not be held responsible for lost packages if items are returned. (therefor we highly recommend sending returned items through registered mail)
•    If a package is returned to us due to any reason not caused by us we will reship the package only after payment of additional shipping costs by the buyer. Failure to pay additional shipping costs within a work week (seven work days) can result in cancellation of the order and a refund of the order amount minus the initial shipping and handling costs.
•    If a package gets lost by postal services we can only offer a refund after said postal service has finished their investigation.
•    We can take no responsibility for incidents with postal services or couriers, but are always willing to help if something went wrong with your delivery. 
•    We hold the right to delete a buyers’ account if we receive a PayPal claim/dispute when the seller has chosen an unregistered shipping option for their order, or makes a fraudulent claim. The buyer will then be banned from placing future orders through an IP Block & blacklist.

We can not offer a refund under the following circumstances or for these reasons:
•    The customer has entered an erroneous shipping address.
•    The customer has chosen an unregistered shipping option.
•    Scuffed/old norelco cases/inserts/tape shells for cassettes when it is part of the design of that release.
•    Import costs / custom duties that are determined by local customs.

We can offer a (partial) refund under the following circumstances or for these reasons:
•    (heavy) damage to records / record sleeves in the case of improper handling by the postal services. (We do however always make sure to properly pack all our orders, and find a way to help out when this occurs.)
•    Duplication/dubbing errors and flaws (when proven through an audio sample or video).
•    The seller has not met a reasonable dispatch time without notifying the buyer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on digital goods or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.